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At AntiThreatGuard, a brand of Flying Tek Solutions Limited, we are committed to providing exceptional customer service and ensuring a secure, hassle-free shopping experience. If you encounter any issues with your purchase, we’re here to assist you with refunds or exchanges, wherever applicable.
Eligibility for Refunds
You may be eligible for a refund if:
- The product is defective or does not function as intended.
- There are persistent technical issues that cannot be resolved by our support team.
- The product was misrepresented or significantly differs from the description provided on our website.
Non-Refundable Situations
Refunds are not applicable in the following scenarios:
- Change of mind after successful delivery.
- Incorrect purchases made due to customer error.
- Digital products that have already been accessed or activated.
Refund Request Timeframe
- All refund requests must be submitted within 30 days of the purchase date.
- Requests beyond this period may be reviewed only in exceptional cases or where required by law.
How to Request a Refund
To initiate a refund request:
- 📧 Email us at info@antithreatguard.com
Include your order number and a detailed explanation of the issue. - 🔍 Evaluation: Our support team will assess your request and may contact you for more information.
- ✅ Approval: If approved, the refund will be processed via the original payment method.
Refund Processing
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method used for purchase.
- Actual time for the refund to reflect may vary depending on your bank or payment provider.
Partial Refunds
Partial refunds may be offered under certain conditions, including:
- Returned products not in their original condition.
- Requests made after the 30-day refund window but within a reasonable timeframe.
Exchange Policy
If you’d like to exchange a product (e.g., due to wrong item delivery or technical issues), please contact us at 📧 info@antithreatguard.com. Exchanges are subject to product availability and terms.
Non-Refundable Products & Services
- Digital products once accessed or activated.
- Subscriptions after the trial has ended or once fully activated.
- Clearance or final sale items purchased at a discounted price.
Technical Support First
We strongly encourage you to contact our support team before requesting a refund. Many issues can be resolved quickly via troubleshooting.
📧 Email: info@antithreatguard.com
Policy Changes
AntiThreatGuard, a brand of Flying Tek Solutions Limited, reserves the right to update this policy at any time. Any changes will be posted here. Continued use of our services after updates implies acceptance of the revised terms.
Contact Us
For any refund, exchange, or support-related inquiries, please contact us:
📧 Email: info@antithreatguard.com
📞 Phone: +1-888-384-6258
🏢 Address: 1300 W Holly St STE 206, Bellingham, WA 98225, USA
We’re always here to help. Thank you for choosing AntiThreatGuard.